FREQUENTLY ASKED QUESTIONS

WHAT IS YOUR RETURN POLICY?

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shop@tamabell.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Original shipping costs are nonrefundable. Return shipping costs will be deducted from your refund. 

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Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

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Exceptions / Non-Returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.

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Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

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Pick-Ups

Items labeled as pick-up only or if you choose pick-up at checkout, must be picked up within 10 business days of purchase. If items are not picked up within 10 business days, a refund will be issued.